Contact
Contact SugarReset: Order Desk, Web Desk and Label Distributor
For tracking, changes and refunds on placed orders, call +1 (302) 200-3480 or email [email protected] with your order ID. For these web pages, typos, privacy or press, email [email protected]. Questions about the product itself go to the label distributor, Instituto Experience of Lakeland, Florida, at +1 (507) 448-8190.
Written by the SugarReset label deskUpdated
Three desks01
Who should you contact, and for what?
Three groups answer different questions. Picking the right one saves days.
Help with placed orders
Order desk (BuyGoods order desk). Tracking, changes and refunds on placed orders. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
345 Park Avenue, Suite 4100
New York, NY 10154
Mail only. No walk-in sales.
Returns (New York)
55 Water Street, Floor 27
New York, NY 10041
Call first. Include your full name, email and order ID. The buyer pays return shipping. Use a tracked service.
Label questions (distributor)
The number printed on the bottle, for Instituto Experience, Lakeland, FL. It is the distributor, not this website.
The order desk is the retailer's order desk. It handles tracking, changes, cancellations and refunds on placed orders. The web desk reads messages about these pages. The label distributor answers questions about the product itself.
Have ready02
What should you have ready when you call or write?
Five items speed up any order question.
Order ID
It is in your confirmation email. Put it in the subject line of any email.
Name and email used
The desk finds the order by them.
Pack and date
Say which pack you bought and when.
Photos
For a damaged or wrong item, photograph the box, the bottle and the lot code.
Your question in one line
State what you want: tracking, a change, a cancellation or a refund.
Hours for the order desk are not printed on the sales material we hold, so call during the working day and leave a message with your order ID if no one answers. For the web desk, hours are Mon-Fri 9:00am-5:00pm ET.
Addresses03
What addresses does the seller state?
Two addresses, one for the office and one for returns. Do not mail returns to the office.
| Use | Address | Note |
|---|---|---|
| Business office | 345 Park Avenue, Suite 4100, New York, NY 10154, USA | Letters and legal notices |
| Returns | 55 Water Street, Floor 27, New York, NY 10041, USA | Mail bottles here with full name, email and order ID |
| Label distributor | Instituto Experience, Lakeland, FL 33804, +1 (507) 448-8190, [email protected] (as printed on the label) | As printed on the back label |
The buyer pays return shipping. Use a tracked service. Use a tracked service and keep the receipt until your refund posts.
Refunds04
How do you ask for a refund?
Call or email the order desk inside the guarantee window, with your order ID, then mail the bottles to the returns address.
The sales page states a 60-day guarantee. As we read it, a refund request needs at least 30 days of use. Confirm the terms on the live page. After your bottles arrive at the returns address, the seller states that refunds take 3-5 business days after the returned bottles are credited, then 5-10 days for the card issuer to post it.
The full steps, with a timeline, are on the refund policy and guarantee pages.
Common problems05
What are the usual order problems and the fastest fix?
Most order questions fall into five groups, and each has a short path.
| Problem | First step | Then |
|---|---|---|
| Where is my order? | Find the tracking link in your confirmation email | Call the order desk with your order ID if there is no movement for several days |
| I need to change the address | Call quickly, before the order ships | Ask for written confirmation by email |
| I want to cancel | Call or email as early as possible | Keep the cancellation number |
| The bottle arrived damaged or the seal is broken | Photograph the box, bottle and seal | Do not use it; email the photos |
| I was charged more than I expected | Check the order email for the pack and total | Contact the desk, then your card issuer if needed |
A calm, specific message works best: your order ID, what happened and what you want. Avoid sending the same message to several addresses, because the replies cross and slow things down.
SugarReset: 60 ml dropper bottle, 60 servingsPacks of 2, 3 or 6 bottles · live total shown at checkout · 60-day guarantee per the sales page
See packsScam alert06
How do you avoid fake support numbers?
Use only the numbers printed on your order email, your bottle or this site. A number from a search ad or a social post may belong to someone else.
Scammers buy search ads for phrases like customer service phone number and then ask for payment details or remote access to your computer. A real order desk never asks for your full card number by email, never asks you to buy gift cards and never asks to control your device. If a call goes that way, hang up and call back on the number from your order email.
The FTC advises searching a seller name together with the word complaint or scam, and paying by credit card for the best protection (FTC, Online Shopping). If you were scammed, tell your card issuer at once and report it to the FTC.
Label contact07
When should you use the label distributor's contact?
For the product: ingredients, amounts, manufacturing, certificates and lot questions.
The back label prints a phone number and an email for the distributor. The order desk may not hold technical information about the formula, so the label contact is the right door. Ask the questions we list on the testing and quality and who makes SugarReset pages, and keep the answers.
If the label contact does not reply in a reasonable time, tell the order desk and tell us. We will note the date and the outcome here.
This website08
What can you ask the web desk?
Corrections, sources, privacy requests, press and review submissions.
- Spotted an error or an outdated number? Send the page and a source.
- Want to share a review? Send your order ID and your honest account.
- A privacy request, such as deleting data we hold? See the privacy policy.
- A medical professional who wants to review pages? Tell us your role and we will list you.
- A press question? Say your outlet and deadline.
The web desk cannot see orders or change them. For anything about an order you have placed, use the order desk.
Urgent09
What if it is a health emergency?
Do not email. Call 911 for an emergency, and call Poison Help at 1-800-222-1222 in the United States if a child or pet swallowed the liquid.
Confusion, fainting, a seizure, trouble breathing, chest pain, a swollen face or lips, or fruity breath with vomiting: call 911 now.
For a reaction that is not an emergency, stop using the product and call a clinician. Then tell the order desk and consider a report to FDA MedWatch (FDA, MedWatch).
FAQ10
SugarReset questions people ask
What is the SugarReset customer service phone number?
The order desk number is +1 (302) 200-3480. Have your order ID ready.
How do I cancel an order?
Call or email the order desk as soon as you can with your order ID.
Where do I send a return?
To the returns address listed above, with your full name, email and order ID.
Who do I ask about ingredients?
The label distributor, at the phone and email printed on the back label.
Who wrote this11
Written and reviewed by
Pages built from the label images, seller information and linked NIH, FDA, CDC, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is the information site for a U.S. authorized retailer of SugarReset. It is not the manufacturer or the distributor named on the label. We earn money when you buy through our order links.
Keep reading
More about SugarReset
USA Authorized SugarReset Retailer
Ready to look at SugarReset?
Check your medicines first, especially any diabetes medicine, read the directions on the bottle that arrives, then pick a pack of 2, 3 or 6 bottles. The checkout shows the live total, shipping and the guarantee terms.
- Checkout runs on the seller's sales site
- 60-day guarantee, per the sales page
- Ships from the U.S.