Refunds
SugarReset Refund Policy: Cancel, Return and Get Your Money Back
To cancel before shipping, call +1 (302) 200-3480 or email [email protected] with your order ID. To return bottles inside the 60-day guarantee, ask the order desk first, then mail the bottles to the returns address with your full name, email and order ID. Return postage is on you, and the seller states refunds take 3-5 business days after the bottles are credited.
Written by the SugarReset label deskUpdated
Cancel01
How do you cancel an order?
Call or email the order desk as early as you can, before the order ships.
The order desk is the retailer's default desk at +1 (302) 200-3480, or [email protected]. Give your order ID, the name and email you used, and say that you want to cancel. Ask for a cancellation number or an email that confirms it, and keep it. If the order has already shipped, the desk may ask you to refuse the parcel or return it, and the refund steps below apply.
Because a cancellation is time sensitive, do not send a form and wait. Call, then follow with an email so that the request has a date.
Refund steps02
How do you request a refund?
Six steps, in this order, inside the guarantee window.
Check the window
The sales page states 60 days. Do not wait for the last day; processing and postage both take time, and a request made close to the limit is easy to lose.
Contact the order desk
Call or email with your order ID and say you want a refund under the guarantee.
Ask for instructions in writing
Ask whether bottles must be returned and whether empty bottles count.
Pack the bottles
Include a note with your full name, email and order ID.
Ship with tracking
Send to the returns address below. The buyer pays postage.
Watch for the credit
Follow up if there is no email after the parcel is delivered.
Keep a photo of the parcel and the tracking receipt, and write the parcel weight and the postage you paid on the same note. If you are told something different from what is here, write down who said it and when.
Where to send03
What is the returns address, and what do you include?
Use the returns address, not the business office, and include three items with the bottles.
| Item | Detail |
|---|---|
| Returns address | 55 Water Street, Floor 27, New York, NY 10041, USA |
| Include in the parcel | full name, email and order ID |
| Postage | The buyer pays return shipping. Use a tracked service. |
| Refund timing | 3-5 business days after the returned bottles are credited, then 5-10 days for the card issuer to post it |
| Order desk | +1 (302) 200-3480, [email protected] |
A parcel to the wrong address can be lost. If you are unsure, call the desk and ask them to confirm the address by email.
Timeline04
How long does each stage take?
The seller states the refund timing, and the rest depends on the post and your card issuer.
| Stage | Time | Note |
|---|---|---|
| Contact the order desk | Same day | Call, then email |
| Mail the bottles | Postal service time | You choose the service; use tracking |
| Bottles credited by the seller | After delivery to the returns address | Ask the desk when they log it |
| Refund issued | 3-5 business days after credit | As stated by the seller |
| Card issuer posts it | 5-10 days | Varies by bank |
Add the stages and expect a few weeks from the day you mail the parcel to the day the money is visible. A refund that has not posted after that is a reason to call the desk with your tracking number.
Common questions05
What about part-used, empty or multiple bottles?
The sales material we hold does not say, so ask before you mail anything.
Policies differ on part-used and empty bottles, on whether the original shipping is refunded and on whether a bonus must be returned. We do not guess. Ask the order desk in writing, and wait for an answer before you spend money on postage. If you bought a six-bottle pack and used one bottle, ask whether you should return all six, and keep a note of what they say.
If you are told to mail only some bottles, write that on the note in the parcel. If you are told that no refund is possible, ask for the reason in writing and the clause that supports it. You can take that to your card issuer. Calm, polite and specific messages get better results than angry ones, and they read better if they are ever shown to a third party such as a bank or a consumer protection office. State what you bought, what happened, what you want and by when. Attach photos and receipts. Then wait a reasonable time for a reply before you follow up.
SugarReset: 60 ml dropper bottle, 60 servingsPacks of 2, 3 or 6 bottles · live total shown at checkout · 60-day guarantee per the sales page
See packsDamaged or wrong06
What if the bottle arrives damaged or wrong?
Do not use it. Take photos and contact the order desk the same day.
A broken seal, a leak, a cracked bottle or a label that does not match are all reasons to stop. Photograph the box, the bottle, the seal and the lot code. Email the photos to the desk with your order ID and say whether you want a replacement or a refund. The label says not to use a bottle with a damaged or missing seal.
If you think the bottle is counterfeit, say so, and see our batch verify steps.
Card disputes07
When should you go to your card issuer?
After you have tried the seller and kept records, or at once if you were charged for something you did not order.
A dispute is a normal right when a charge is wrong or an item never arrives. It works best when you can show the order ID, the terms you saw and your messages to the seller. The FTC says paying by credit card gives the best protection if something goes wrong (FTC, Online Shopping). Do not dispute a charge while a valid refund is still in process, because it can confuse both sides.
If you find a charge you do not recognize, call the card issuer first and then the order desk.
Health first08
What if you stop because you feel unwell?
Your health comes first, and the refund comes second.
- Stop using the product and call a clinician if you feel unwell.
- Call 911 for an emergency.
- Then contact the order desk and ask for a refund; say you stopped for health reasons.
- Consider reporting the problem to FDA MedWatch (FDA, MedWatch).
Keep the bottle and the lot code, and write down your symptoms with dates. Bring all of it to your clinician.
Before you ship anything back, ask the retailer for the return steps in writing and keep a copy. Photograph the bottles and the packing, use a tracked service and write down the tracking number so you can show the date of delivery if a question comes up.
FAQ09
SugarReset questions people ask
How do I cancel my SugarReset order?
Call +1 (302) 200-3480 or email [email protected] with your order ID, as early as you can.
How do I get a refund?
Contact the order desk inside the 60-day window, then mail the bottles with your name, email and order ID.
Who pays for return shipping?
The buyer. Use a tracked service.
When does the refund arrive?
The seller states 3-5 business days after the returned bottles are credited, then 5-10 days for the card issuer to post it.
Who wrote this10
Written and reviewed by
Pages built from the label images, seller information and linked NIH, FDA, CDC, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is the information site for a U.S. authorized retailer of SugarReset. It is not the manufacturer or the distributor named on the label. We earn money when you buy through our order links.
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Check your medicines first, especially any diabetes medicine, read the directions on the bottle that arrives, then pick a pack of 2, 3 or 6 bottles. The checkout shows the live total, shipping and the guarantee terms.
- Checkout runs on the seller's sales site
- 60-day guarantee, per the sales page
- Ships from the U.S.